LEGAL

Privacy policy.

What we collect, how we use it, who we share it with, and the choices you have.

Version 1.1 · Effective August 7, 2026

Version 1.1 · Effective August 7, 2026

Made Glow, Inc. ("Made Glow," "we," "us," or "our") is a Florida corporation that operates a two-sided technology marketplace connecting consumers ("Consumers") with independent, licensed beauty professionals ("Beauty Pros" or "Pros") who travel to a location chosen by the Consumer — typically the Consumer's home — to perform beauty services. This Privacy Policy explains what information we collect when you use our mobile applications, our website at madeglow.com, our web application at app.madeglow.com, and any related products and services we operate (collectively, the "Services"); how we use it; who we share it with; how long we keep it; and the rights and choices you have.

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. Where required by law, we will ask for your consent before processing your personal information for specific purposes, and you can withdraw that consent as described below.

1. Who we are

Made Glow, Inc. is a Florida corporation with its principal place of business in the State of Florida. We currently operate the Services in Florida and are launching service area by service area. Made Glow is a marketplace; we are not the provider of the beauty services themselves. Beauty Pros are independent contractors. References to "your Pro" or "your provider" mean the independent Beauty Pro you matched with through the platform, not Made Glow.

For questions about this policy or to exercise the rights described below, contact our privacy team at privacy@madeglow.com.

2. Information we collect

2.1 Information you give us directly

2.2 Information we collect automatically

2.3 Information we receive from third parties

3. How and why we use information (legal bases)

We use the information we collect for the purposes below. For users in jurisdictions that require it (such as the EU, UK, and EEA), the legal basis we rely on is shown in parentheses.

4. How we share information

We do not sell your personal information for money. We do not share your personal information with third parties for their own cross-context behavioral advertising. We share information only as described below.

4.1 Between matched Consumers and Pros

When a booking is confirmed, we share with the matched Pro your first name, profile photo, service address, scheduled time, and any service-specific notes. The Consumer sees the Pro's name, profile photo, license verification status, ratings, reviews, portfolio, and price list. We do not share phone numbers or email addresses; in-platform chat is the only direct channel.

4.2 Service providers (data processors) acting on our behalf

We share information with vendors who process it under our instructions and a written data-processing agreement. Our principal processors are:

Each processor is contractually obligated to use the information only to perform its services for us, to keep the information secure, and to delete it on request.

4.3 Legal, safety, and compliance

We may disclose information when we reasonably believe it is necessary to: (a) comply with a law, regulation, court order, subpoena, or other valid legal process; (b) protect the safety of any person or the public; (c) investigate or respond to suspected fraud, abuse, or violations of our Terms; or (d) defend Made Glow's legal rights. Where permitted, we will notify you before disclosure.

4.4 Business transfers

If Made Glow is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you (e.g., by email or in-app notice) before your information becomes subject to a different privacy policy.

4.5 With your direction or consent

We may share information with other parties at your direction (for example, when you ask us to send a referral) or with your consent.

5. How long we keep information (retention)

We keep information only as long as we need it for the purposes described in this policy or as required by law.

6. Your rights and choices

You have the choices below regardless of where you live. If you live in a jurisdiction with a specific privacy law (California, Colorado, Connecticut, Utah, Virginia, the EU, the UK, or the EEA), additional rights are described in the subsections below.

6.1 California residents — your CCPA / CPRA rights

If you are a California resident, you have the right to:

To exercise these rights, email privacy@madeglow.com with the subject "California Privacy Request" or write to the postal address in Section 14. We will verify your identity using account information already on file. You may use an authorized agent; the agent must provide written permission and we may ask you to confirm directly.

6.2 EU/UK/EEA residents — your GDPR rights

If you are in the European Union, the United Kingdom, or another country whose laws give effect to the GDPR, you have the right to:

6.3 Florida residents — your Florida Digital Bill of Rights

Made Glow is a Florida company and Florida is our launch market. To the extent the Florida Digital Bill of Rights (Fla. Stat. § 501.701 et seq.) applies to you and to Made Glow, you have the right to:

To exercise these rights, email privacy@madeglow.com with the subject "Florida Privacy Request" or write to the postal address in Section 14. We will verify your request using account information already on file. If we decline a request, we will explain why, and you may appeal that decision by replying to our response; you may also contact the Florida Department of Legal Affairs.

6.4 Other U.S. state residents

Residents of California, Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws have rights similar to those described above (access, correction, deletion, portability, opt-out of sale and targeted advertising). To exercise these rights, contact privacy@madeglow.com.

7. SMS/Text Messaging

If you provide your phone number, text Made Glow, create an account, submit a booking request, or contact support, we may use your phone number to send support, booking, account, and service-related text messages. Message and data rates may apply. Message frequency varies.

This includes one-time verification codes, booking confirmations, appointment reminders, arrival and status updates, replies to support requests, and important account or safety notices, sent by Made Glow and our messaging providers (Twilio and Firebase). These messages are part of the core functionality of the Services and are not marketing.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for help. You can also adjust SMS preferences in the app under Account → Notifications. Note that we may still send essential security messages, such as one-time verification codes, where needed to operate your account.

We do not sell SMS opt-in information, phone numbers, or SMS consent data. We do not share SMS opt-in information or consent status with third parties for their own marketing purposes. We may share information with service providers, telecommunications providers, messaging platforms, and other vendors only as needed to deliver, support, secure, and operate our messaging services.

8. Cookies and similar technologies

We and our service providers use cookies, local storage, and similar technologies to operate the Site, remember preferences, secure your session, and measure traffic. We classify them into four categories:

You can adjust or revoke your choices at any time using the cookie banner ("Cookie preferences" link in the footer). For the full list of specific cookies, lifespans, and third-party setters, see our Cookie Policy.

9. Photos and AI features

You can upload profile photos and reference or inspiration photos to help your Pro understand the look you want, and you may also send photos through in-app chat. We may process photos using machine-learning models — including third-party large-language and vision models — to recommend services, match you to a Pro, and improve search ranking. We do not use facial recognition to identify you, we do not use your photos to identify you to other users beyond the booking flow, and we do not share your photos with advertisers.

If you would prefer that your photos and review text not be used to train or improve our matching and recommendation models, you can opt out at Account → Privacy → AI training in the app or by emailing privacy@madeglow.com. Opting out will not reduce the quality of the service you receive.

10. Google user data

This section describes how Made Glow accesses, uses, stores, and protects data obtained from Google, including data accessed through Google Sign-In and, for Beauty Pros who choose to connect their Google Calendar, the Google Calendar API. It applies in addition to the rest of this Privacy Policy.

10.1 Data we access from Google

10.2 How we use Google user data

10.3 How we share Google user data

We do not sell Google user data, and we do not share it with third parties for advertising. Google user data is processed only by the service providers we use to operate the app — specifically Google / Firebase Authentication for sign-in — acting strictly on our instructions to provide the Services. We do not transfer Google user data to others except as described in the Limited Use statement in Section 10.6.

10.4 How we store and protect Google user data

Google user data is encrypted in transit using TLS and is stored in our access-controlled backend (Firebase and Cloudflare). Any OAuth tokens used to access Google Calendar are encrypted before storage and decrypted only at the moment they are needed to perform a sync. Access is restricted on a least-privilege basis to the minimum number of systems and staff required to operate and support the feature.

10.5 Retention and deletion of Google user data

We retain Google user data only while your Made Glow account is active and you continue to use the relevant feature. A Pro can disconnect Google Calendar at any time from the in-app "Connected Calendars" screen, which revokes our access and deletes the associated tokens. You can delete your account and associated data at any time using the in-app delete-account flow (Account → Delete Account) or by emailing support@madeglow.com; you may also request deletion at madeglow.com/account/delete. Upon deletion we remove Google user data except where we are required by law to retain certain records.

10.6 Google API Services User Data Policy — Limited Use

Made Glow's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular, Google Calendar data accessed through the Google Calendar API is used solely to provide and improve the calendar-sync feature described above; it is not used for advertising; and it is not sold or transferred to others except as necessary to provide or improve that feature, to comply with applicable law, or as part of a merger, acquisition, or sale of assets after obtaining your explicit consent. We do not use Google user data to train generalized or non-personalized AI/ML models.

11. Children's privacy

The Services are intended only for adults and are not directed to children. You must be at least eighteen (18) years old to create an account, to be a Consumer, or to book or receive a Service. We apply age-gating at signup and we do not knowingly collect personal information from anyone under eighteen (18), and in no event from anyone under thirteen (13). If you believe a minor has provided us with personal information, contact privacy@madeglow.com and we will delete it promptly.

12. Security

We use technical, administrative, and physical safeguards designed to protect your information, including:

No method of electronic storage or transmission is one hundred percent secure. If we discover a breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law.

13. International data transfers

Made Glow is based in the United States and our Services and infrastructure are hosted in the United States. If you access the Services from outside the U.S., your information will be transferred to and processed in the U.S., where data-protection laws may differ from those in your jurisdiction. Where we transfer personal data of EU/UK/EEA residents to the U.S. or other countries that have not been recognized as providing an adequate level of data protection, we rely on the European Commission's Standard Contractual Clauses ("SCCs"), the UK International Data Transfer Addendum, or another lawful transfer mechanism, together with supplementary safeguards as required by law. To request a copy of the SCCs we use, email privacy@madeglow.com.

14. Contact us

For privacy questions, requests, or complaints, or to exercise any of the rights described in Section 6:

We aim to respond to all privacy requests within forty-five (45) days, or sooner where required by law. We will verify your request using information already associated with your account.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the Services, our practices, or applicable law. The "Effective" date at the top of this policy reflects the current version. If we make material changes, we will notify you by in-app notification, email, or banner on the Site at least thirty (30) days before the changes take effect, where required by law. Your continued use of the Services after a change becomes effective constitutes your acceptance of the updated policy.